Shipment processing time
All orders are processed within 2-5 business days if are in stock, rest orders where products are not in stock are processed up to 3-5 weeks. Please verify stock items with team by contact on info@attic-ladders.com. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer the following shipping methods:
UPS
USA Postal Service
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
https://attic-ladders.com/ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
https://attic-ladders.com/ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact
If you have any questions about the Shipping Policy, please contact us by using the details provided below:
via email at info@attic-ladders.com or by calling (630) 233-4514.
1300 Jarvis Ave, Elk Grove Village, IL 60007.