Reembolso y devoluciones

Nuestra política permite devoluciones de artículos comprados a través del sitio web por hasta 30 días a partir de la fecha de entrega.

Si han pasado 30 días desde la entrega de los artículos comprados, no puede ofrecerle un reembolso o cambio.

  1. Para ser elegible para una devolución, su artículo debe estar sin usar y en las mismas condiciones en que lo recibió. También debe estar en el embalaje original.
  2. El cliente tiene derecho a devolver la mercancía dentro de los 30 días siguientes a la recepción del producto pedido sin dar ninguna explicación.
  3. Las devoluciones en línea solo pueden aceptarse previa presentación de la confirmación de compra (el producto debe enviarse con el recibo original).

Esta política no se aplica a los siguientes artículos no retornables:

  1. Artículos almacenados que están cortados, alterados o dañados;
  2. Almacenar artículos que no sean aptos para la venta como producto nuevo;
  3. Artículos en stock que se quitan de su embalaje original;, a su exclusivo criterio, puede extender el tiempo de reembolso o cambio como resultado de circunstancias atenuantes.


El reembolso del pago se realizará utilizando el mismo método de pago utilizado por el cliente.

Si se aprueba el reembolso, se procesará y se aplicará automáticamente un crédito a su tarjeta de crédito o método de pago original, dentro de los 30 días.

En situaciones especiales, se reserva el derecho de elegir el método de reembolso (no hay costo adicional para el cliente en caso de elegir un método de reembolso diferente).

Si se agregó otro producto al pedido de forma gratuita o a precio reducido (como parte de ofertas especiales), no se emitirá ningún reembolso hasta que el producto se devuelva a junto con la mercancía devuelta.

El producto devuelto no puede tener rastros permanentes de uso, lo que significa que se entregará en condiciones aptas para la venta como un producto nuevo.

El material almacenado devuelto debe estar en condiciones nuevas y en su empaque original; cualquier signo de uso, instalación y/o personalización (agujeros, tornillos, etc.) puede resultar en el rechazo de un reembolso.

Solo se pueden reembolsar los artículos de precio regular, lamentablemente, los artículos en oferta no se pueden reembolsar. Los artículos con descuento no se pueden devolver ni cambiar.


Los daños de envío deben informarse a más tardar 7 días después de la recepción del pedido para poder presentar un reclamo de envío exitoso. Conserve el embalaje y el material originales. El reclamo de envío exitoso demora en promedio 3 días hábiles y permite el reemplazo del producto sin cargo o reembolso.


Se aplicará una tarifa de reabastecimiento del 15% a los productos devueltos. El cliente es responsable de la etiqueta de envío.


El cambio de bienes se lleva a cabo mediante la devolución de la mercancía entregada y la realización de otro pedido por separado.

Al recibir el envío, asegúrese de que el producto no esté dañado. Si se encuentran daños, informe a dentro de las 48 horas sobre los daños. Envíenos un correo electrónico a e informe la situación; se requieren fotos que documenten el daño y la descripción. Si se encuentra justificado, el producto será reemplazado por uno nuevo y tendrá la oportunidad de subsanar cualquier producto no conforme.


Para devolver su producto, debe enviarlo por correo a:, ubicado en 1300 Jarvis Ave, Elk Grove Village, IL 60007.

Usted será responsable de pagar sus propios costos de envío para devolver su artículo. Los gastos de envío no son reembolsables. Si recibe un reembolso, el costo del envío de devolución se deducirá de su reembolso.

Crear e imprimir etiquetas de envío

Según el lugar donde viva, el tiempo que puede tardar en llegarle el producto intercambiado puede variar.

Based on 21 reviews
Pretty easy install

Basically followed the guide. I attached the outside blocks the the ladder box, then framed the opening to the overall size. The ladder box dropped in place perfectly. Only problem came after reinstalling the stairs. With the stairs mounted in the topmost hole then wouldn’t clear the box frame so I dropped them down to the middle point and all is well.they are a bit long so some trimming to the bottom section is in order. Overall very pleased.

Good quality ladder that was easy to install by myself. Easy to open and close and feels very stable when deployed. Works great, would recommend! 👍

Stallux Termo - Metal-Wooden Basic Insulated Attic Ladder - 43 in. x 27.5 in. - Up to 9.18 feet
Peter MacArthur
Solid ladder

I haven’t installed it yet, but the ladder looks very solid and well made.


Great ladder for small opening. Easy to install.



Received replacement ladder with all parts and full instructions

We waited for contractor to return an install it and it works perfectly now. Customer service is excellent. Thank you

COMP - Extension Step
Brett Cochran

It didn't say the width of it and yours is 2 inches narrower

Great product!

The box & ladder are really great. I don't understand why these pre-made ladders don't have an easier way to extend or shorten the ceiling height ...but, hey, I'll figure-out something or bring it down on a sturdy wood box. But, if it works for your height, its a great product.

East install.

Very easy install. Directions were clear and easy to follow. By myself I had it installed in less that an 2 hours.

Thank you for 5 *! We are glad that another person successfully installed the attic stairs!

Ladder Install

Great ladder....a little stiff in terms of opening and closing, but very well built otherwise!

Thank you for your feedback. It is important to us that the ladder is safe and easy to use. Can you take a picture of your installed ladder? Congratulations on installing our attic ladder and we hope you'll be back soon.

Super Cool Ladder for Tight Spaces

We installed this pull down ladder in a closet with limited floor space clearance. The ladder projects out substantially when pulling down, but the footprint is very efficient once fully deployed - and it's super sturdy and light! Cool design, and way better than the old wooden folding ladders.

It's great that you managed to install it in such a small room. This attic ladder model is very neat and really inconspicuous. But that's what folding ladders to the attic are all about - minimum space, maximum benefits :) Thank you for the technical drawing!

Mini Termo -35.5 in. x 23.5 in. Steel Basic Insulated Attic Ladder - Up to 8.69 feet
Gerald Mailly
Very Nice Product

Fast delivery and easy installation. It is a very well built set of attic stairs. Highly reccomend.

We're so happy to read it :) Thanks for your review. And of course, we invite you to visit us again online in our store! Enjoy your attic ladder and free space!

Nice quality ladder

I was very impressed with how easy this ladder was to put up! It was the only option I could find in the size I needed, so I grabbed it and hoped for the best. It seems to be nice quality, and I love how smooth the steps are- No splinters here! The one thing I would change(if it can even be changed) is how the ladder folds up. The attic ladders I have seen in the past folded up each section opposite of each other, like this: / \ /. This one does not do that. It does something more like this: / \ \ / \. It is a little awkward when you are trying to fold it up, but as I said, maybe that's the only way it would work, because it is so long. Anyway, very happy with the ladder otherwise, and I definitely recommend it!

Thank you for such an extensive review and for the photo. We are sure that our ladder is in good hands. Well installed staircase, congrats!

Btw, nice car!

Pretty good ladder

The ladder itself is very nice. The instructions for the installation of the ladder needs some work. The latch system has to be taken apart to install the twist ring but the instructions didn’t say that in any way.

Thank you for the information and your opinion. We'll take into account your comments regarding the latch system to make this aspect easier for buyers. We encourage you to follow our blog, where you will find issues related to the use of attic ladders :)

Mini Termo -35.5 in. x 23.5 in. Steel Basic Insulated Attic Ladder - Up to 8.69 feet
Perfect Attic ladder

It fits very nicely in a tight space. I use it every day and it's perfect.

Thanks :) We're glad to read your review. Have a nice day :)

Mini Termo - Metal-Wooden Basic Insulated Attic Ladder - 35.5 in. x 27.5 in. - Up to 8.69 feet
Vilma Aguilar

Mini Termo - Metal-Wooden Basic Insulated Attic Ladder - 35.5 in. x 27.5 in. - Up to 8.69 feet

Thank you rof rating us. Have a happy shopping in the future

Stallux Termo - Metal-Wooden Basic Insulated Attic Ladder - 43 in. x 27.5 in. - Up to 9.18 feet
James Edelman
Great ladder, very sturdy,

A high quality unit, easy to install, very sturdy. A good value

We try our best. We are glad that you appreciated the quality of our attic ladders. Recommendations please ;)

Best Attic Ladder in the world

Thes are by far the highest quality and classiest attic steps on the planet. Wish I had found this brand sooner! Worth every penny!!!

We are very pleased that our ladder gave you a lot of satisfaction. Your opinion is very encouraging for us.

We wish you further successful shopping ;)

Fine finished product

Smooth finish , great product for the price . Installation instructi o n are clear and simple. ILL BUY More !!

We are very glad that you are satisfied. Satisfaction with shopping is the most important ;) May this attic ladder serve you for maaany years!

I returned it. Wrong size

Thank you for rating ;) We hope you will return to shop with us in the future

GLOB Wooden Attic Ladder 51" x 21.5" - Up to 9.18 feet
Justin Taylor
Solid attic door

Install was as expected. No real complaints. It’s an insulated attic door at a reasonable price. Shipping was quick and packaging was great.

Thank you for your opinion, we are very pleased when we know that our ladders are in good hands :) We wish you equally successful shopping in the future!