Customer FAQ

We dispatch all goods within 24 hours. These services normally deliver on the next working day although occasionally they can take longer. Orders must be placed by 2:00pm to guarantee dispatch same day.

Can I have my order delivered to a different address?

Yes, you can choose a different delivery address during check out.

Will I get a VAT invoice?

Yes, VAT invoices will be sent as a PDF file via email.

Can I order by phone?

Yes, providing you have placed an order with us before. To place an order over the phone you can call us between 8am - 5pm Monday to Friday. Please note, we only deliver to your billing address if you place your order by phone.

What happens if some of my items are out of stock and some are in stock?

We will get in touch to give you the choice of having one delivery when your order is complete or we can send the items that we have first whilst we wait for the back ordered to arrive (no additional delivery charge for this).

I have a complaint, what do I do?

If you have any complaints, comments or suggestions as to how we can improve our service then please contact us.
Based on 51 reviews
73%
(37)
14%
(7)
4%
(2)
2%
(1)
8%
(4)
Attic ladders

Finally was able to install one of the attics ladders Very happy with its performance looks and install instructions five stars

Pay attention to the arrow

Although 3 items are shown in the add, the only one that will be shipped is the one item pointed to by the arrow. I wanted all the pieces shown but didn't get the one I needed.

You are Great!

Thank you!

worked well!

Came quickly and worked well!

Good stairs

Stairs are sturdy and attractive. The tread is somewhat narrow. If you’re big you need to be careful but there is a railing to hold on to which is nice. Overall would recommend.

wooden attic ladder

The ladder arrived sooner than I thought, I had already roughed in the opening . It was a very easy install and it looks great, now the electrical in the overhead is accessible

Great Wooden Rod with Plastic Clip

Thank you for the great Wooden Rod with Plastic Clip from Attic-Ladders.com. You are the best,. Yay!

Horrible Service

"I contacted customer service and never received a call back. After receiving an email from them, I replied asking for a call, but they never followed up. Very disappointing customer service."

Perfect fit

Fast shipping, great product and accurate dimensions

Great, quality equipment

Very happy. Easy install.

N
Handrail - 22 in.
Norma Parfitt
Hand rail

Works perfectly with the attic ladder for extra climbing support

T
Mini Polar - Metal-Wooden Extra Insulated Attic Ladder - 35.5 in. x 19.5 in. - Up to 8.69 feet
Tyler Mangan
Sturdy AF

Incredible ladder. My friend who installed it for me thought so highly of it he is going to get one for his house.

Like custom made

This ladder is exactly what we needed to reach our attic without disturbing the console underneath. The quality is top notch with the wooden steps and the ease of pulling it up and down. We ordered the red handrail for extra support. Only question…why is the latch plastic instead of metal?

Nice ladder

Nice ladder, works well. Instructions were good. Was missing one bolt that I needed to go to the hardware store for,but other than that, perfect.

Accurate title

Ladder was easy to install. Only issue we had was setting spring weight. The instructions were not clear on which one to set.

Was what I needed and worked out well

Very nice

Very nice attic steps. No instructions came with it or that could be found on the website. Finally found a video.

Attic ladders and parts

Great products and service!

Fit Great and has great features

We needed a longer attic ladder length to fit in a shorter space due to prefabbed trusses. The L-ALLE Wooden Attic Ladder worked perfect. Thanks

Ladder purchase

My ladder came in with the plastic cut open and parts missing.

Attic stairs

The ladders are made of good quality materials, the shipping was really fast. I need a few more sets of ladders and I will definitely be buying more from this company.

Shorter than expected

Ladder says 14.5 reach but it was closer to 12. Shipping company they used was terrible. Additionally I submitted an inquiry before I ordered they didn’t respond.

Happy with the ladder.

Only problem I had was that I could never get anyone to answer the phone, I had a couple of questions before I ordered the ladder that I would of liked to talk to someone.