Customer FAQ
How do I choose the right attic ladder?
The most important factors are your rough opening size and ceiling height. Measure both carefully before placing your order. Each product page lists the required rough opening, maximum ceiling height, load capacity, and other specifications.
If you're unsure which model is right for your space, contact us before ordering. Our team will be happy to help you select the correct attic ladder.
What is a rough opening?
The rough opening is the opening in your ceiling required to properly install the attic ladder. It is not always the same as the outside dimensions of the ladder box.
Always check the Rough Opening specification on the individual product page before ordering.
How do I measure for an attic ladder?
Measure the width and length of the ceiling opening, as well as the floor-to-ceiling height.
Because attic ladder models and sizes have different installation requirements, compare your measurements with the specifications listed on the product page before placing your order.
What if I'm not sure which size I need?
Please contact us before placing your order.
Send us your rough opening dimensions and ceiling height, and our team can help you determine which available model and size may be appropriate for your space.
How much weight can your attic ladders support?
Load capacity varies by model. Many of our attic ladders have a maximum load capacity of up to 352 lbs, but you should always check the specifications on the individual product page for the model you are considering.
Are your attic ladders insulated?
Many of our attic ladders feature insulated hatches designed to help reduce heat transfer between your living space and attic.
Insulation performance varies by model. Please check the R-value and insulation specifications listed on the individual product page.
Do your attic ladders come with a handrail?
Handrails and other included features vary by model. Please review the Product Details and Product Highlights on the individual product page to see what is included.
Do you offer free shipping?
Yes. We offer FREE SHIPPING on attic ladder orders within our applicable standard delivery area.
Additional restrictions may apply depending on the delivery location or circumstances. Please review our Delivery Options for more information.
How quickly will my order ship?
Processing and delivery times may vary depending on the product, inventory availability, and destination.
Please review our Delivery Options for current shipping information. Once your order ships, tracking information will be provided when available.
Can I have my order delivered to a different address?
Yes. You can enter a different shipping address during checkout.
Please carefully verify your delivery address before submitting your order.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order.
We cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun. Please review our applicable cancellation and return terms before ordering.
What is your return policy?
Eligible returns are subject to our Return and Refund Policy.
Because attic ladders are size-specific products, please carefully verify your rough opening size and ceiling height before ordering.
Certain sale, clearance, special-order, or otherwise designated products may have different return conditions as stated at the time of purchase.
What if my order arrives damaged?
Please inspect your shipment as soon as it arrives.
If you notice visible shipping damage, missing components, or another problem with your order, contact us promptly and provide your order number, photographs of the packaging, and photographs of the affected product so we can review the issue.
Do you provide installation services?
Attic-Ladders.com sells attic ladders and related products. Installation requirements vary depending on the model and building conditions.
Always follow the manufacturer's installation instructions and applicable building requirements. If you are not comfortable performing the installation, we recommend using a qualified professional.
Are your attic ladders fire-rated?
Not all attic ladders are fire-rated.
Always review the specifications for the individual product before ordering. Products identified as non-fire-rated should not be assumed to satisfy fire-rating requirements.
Please check applicable local building codes and ordinances before purchasing or installing an attic ladder.
Can I order by phone?
For assistance with an order, please call us at (630) 233-4514 during our customer support hours.
Monday–Friday: 7:00 AM–4:00 PM
For security reasons, available payment and ordering methods may vary. Our team can explain the available options when you call.
How can I contact Attic Ladders?
We're happy to help with product selection, sizing, orders, shipping, returns, and general product questions.
Phone: (630) 233-4514
Email: sales@attic-ladders.com
Hours: Monday–Friday, 7:00 AM–4:00 PM
You can also send us a message through our Contact Us page.
