I had a hard time finding a stair solution for my 1930s home that would work with the existing rough opening, as I really didn’t want to cut into the ceiling any further. The StairLuxe compact scissor ladder turned out to be the perfect solution!
From delivery to installation, the entire process was seamless. The instructions were clear and easy to follow, and the ladder itself works perfectly. The customer service was just as impressive. The ladder already includes an opening rod, but I had ordered an extra one by mistake. They were quick to reach out to confirm and promptly issued a refund for the additional rod.
It’s refreshing to see a company that pays attention to the details and genuinely cares about the customer experience. Great product, great service, and an overall excellent experience. Highly recommend!