Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”). Through your use of the Site, you agree that you have read, understand and agree to the collection, use and disclosure of your information consistent with the terms of this policy. The use of this Site is intended to be geographically limited to the United States and Canada.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information from you, including metadata relating to your use of the Site from your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

"Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. We use Cookies to help authenticate users and prevent fraudulent use of user accounts. Access to and use of Cookies is necessary to provide you services through the Site. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. We use log files associated with your use of the Site for analysis, security monitoring, improving system performance and marketing purposes.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Use of web beacons, tags and pixels permit us to count users who visit pages of the Site, open emails as a result of your use of the Site and monitor other usage of the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, phone number). We refer to this information as “Order Information.” Order history information is also stored.

“Personal Information” as referenced in this Privacy Policy, refers to both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Information related to the execution of orders may be processed by applications and software that Attic-ladders.com use to create and execute the order, including those owned or operated by third parties.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

The information we collect may be processed in order to optimize the displayed advertising content.

SHARING YOUR PERSONAL INFORMATION

We share the information collected through your use of the Site with third parties for a variety of purposes. Your consent to this Privacy Policy followed by your submission of such information through your use of the Site represents your agreement to all transfers to third parties described below.

Analytics

We share your Personal Information with third parties to help us use your Personal Information, as described above. Such third parties include:

Data Storage Service Provider, Payment Processor, Sales and Marketing Tool, eCommerce, Finance and Accounting Tool

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

Legal and Regulatory Compliance

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Attic-ladders.com may disclose Your Personal Information in the good faith belief that such action is reasonably necessary to:
Comply with a legal obligation
Protect and defend the rights or property of Attic-ladders.com
Prevent or investigate possible wrongdoing in connection with the Site
Protect the personal safety of Users of the Site or the public
Protect against legal liability

Advertisers

Finally, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


Find out more about target advertisement:

FACEBOOK - https://www.facebook.com/business/ads/ad-targeting
TWITTER - https://twitter.com/en/privacy
GOOGLE - https://policies.google.com/privacy?hl=en
YOUTUBE - https://www.dhs.gov/youtube-privacy-policy-and-notice
PINTEREST - https://policy.pinterest.com/en/privacy-policy

Attic-ladders.com does not sell or rent your information for commercial gain as part of this targeted advertising. You may also request that Attic-ladders.com correct or delete any personal information that it has collected in connection with your use of this Site by contacting the email or office addresses listed below.


DO NOT TRACK

"Do Not Track” or ”DNT” is a concept that has been promoted by regulatory authorities in the United States, including the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. The company also will never sell or rent users’ Personal Information.

YOUR RIGHTS

You have the right to review and request changes to any Personal Information about you that is maintained by Attic-ladders.com as a result of your use of the Site. To request such change, please contact us at the email or office addresses listed below. Additionally, please note that your information will be transferred outside of the United States, including to Europe and Canada.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Where required by law, we will provide you notice of changes that impact your rights with respect to our use of information. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@attic-ladders.com
Based on 42 reviews
74%
(31)
14%
(6)
5%
(2)
2%
(1)
5%
(2)
Great, quality equipment

Very happy. Easy install.

Hand rail

Works perfectly with the attic ladder for extra climbing support

T
Mini Polar - Metal-Wooden Extra Insulated Attic Ladder - 35.5 in. x 19.5 in. - Up to 8.69 feet
Tyler Mangan
Sturdy AF

Incredible ladder. My friend who installed it for me thought so highly of it he is going to get one for his house.

Like custom made

This ladder is exactly what we needed to reach our attic without disturbing the console underneath. The quality is top notch with the wooden steps and the ease of pulling it up and down. We ordered the red handrail for extra support. Only question…why is the latch plastic instead of metal?

Nice ladder

Nice ladder, works well. Instructions were good. Was missing one bolt that I needed to go to the hardware store for,but other than that, perfect.

Accurate title

Ladder was easy to install. Only issue we had was setting spring weight. The instructions were not clear on which one to set.

Was what I needed and worked out well

Very nice

Very nice attic steps. No instructions came with it or that could be found on the website. Finally found a video.

Attic ladders and parts

Great products and service!

Fit Great and has great features

We needed a longer attic ladder length to fit in a shorter space due to prefabbed trusses. The L-ALLE Wooden Attic Ladder worked perfect. Thanks

Ladder purchase

My ladder came in with the plastic cut open and parts missing.

Attic stairs

The ladders are made of good quality materials, the shipping was really fast. I need a few more sets of ladders and I will definitely be buying more from this company.

Shorter than expected

Ladder says 14.5 reach but it was closer to 12. Shipping company they used was terrible. Additionally I submitted an inquiry before I ordered they didn’t respond.

Happy with the ladder.

Only problem I had was that I could never get anyone to answer the phone, I had a couple of questions before I ordered the ladder that I would of liked to talk to someone.

wrong size shipped

You sent 35.5 x 31.5, I ordered 35.5 x 23.5 please contact me for arrangements to send the size I need. [****] Rich Walls

Attic Bliss

Great and smartly constructed attic ladder. I really like the sealed door and latch. The sturdy aluminum ladder is top notch and the wooden box is well made and was easy to install. It fit well between the 24” on center roof trusses. Thanks for a great product.

UNI Metal-Wooden Attic Ladder 31.5" x 27.5"- Up to 8.5 feet

Pretty easy install

Basically followed the guide. I attached the outside blocks the the ladder box, then framed the opening to the overall size. The ladder box dropped in place perfectly. Only problem came after reinstalling the stairs. With the stairs mounted in the topmost hole then wouldn’t clear the box frame so I dropped them down to the middle point and all is well.they are a bit long so some trimming to the bottom section is in order. Overall very pleased.

C
Aluprofi Extra - Aluminum Attic Ladder - 47 in. x 23.5 in. - Up to 9.18 feet
Charles Lu

Good quality ladder that was easy to install by myself. Easy to open and close and feels very stable when deployed. Works great, would recommend! 👍

P
Stallux Termo - Metal-Wooden Basic Insulated Attic Ladder - 43 in. x 27.5 in. - Up to 9.18 feet
Peter MacArthur
Solid ladder

I haven’t installed it yet, but the ladder looks very solid and well made.

Finne

Great ladder for small opening. Easy to install.

IMPRESSED WITH PRODUCT

FIRST TIME INSTALLING THIS PRODUCT FOR A CUSTOMER. LADDER IS WELL BUILT AND MUCH NICER THAN PRODUCTS I HAVE USED IN THE PAST. WILL DEFINITELY PURCHASE AGAIN FOR NEXT ATTIC LADDER JOB.

Received replacement ladder with all parts and full instructions

We waited for contractor to return an install it and it works perfectly now. Customer service is excellent. Thank you