Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”). Through your use of the Site, you agree that you have read, understand and agree to the collection, use and disclosure of your information consistent with the terms of this policy. The use of this Site is intended to be geographically limited to the United States and Canada.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information from you, including metadata relating to your use of the Site from your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

"Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. We use Cookies to help authenticate users and prevent fraudulent use of user accounts. Access to and use of Cookies is necessary to provide you services through the Site. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. We use log files associated with your use of the Site for analysis, security monitoring, improving system performance and marketing purposes.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Use of web beacons, tags and pixels permit us to count users who visit pages of the Site, open emails as a result of your use of the Site and monitor other usage of the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, phone number). We refer to this information as “Order Information.” Order history information is also stored.

“Personal Information” as referenced in this Privacy Policy, refers to both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Information related to the execution of orders may be processed by applications and software that Attic-ladders.com use to create and execute the order, including those owned or operated by third parties.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

The information we collect may be processed in order to optimize the displayed advertising content.

SHARING YOUR PERSONAL INFORMATION

We share the information collected through your use of the Site with third parties for a variety of purposes. Your consent to this Privacy Policy followed by your submission of such information through your use of the Site represents your agreement to all transfers to third parties described below.

Analytics

We share your Personal Information with third parties to help us use your Personal Information, as described above. Such third parties include:

Data Storage Service Provider, Payment Processor, Sales and Marketing Tool, eCommerce, Finance and Accounting Tool

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

Legal and Regulatory Compliance

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Attic-ladders.com may disclose Your Personal Information in the good faith belief that such action is reasonably necessary to:
Comply with a legal obligation
Protect and defend the rights or property of Attic-ladders.com
Prevent or investigate possible wrongdoing in connection with the Site
Protect the personal safety of Users of the Site or the public
Protect against legal liability

Advertisers

Finally, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


Find out more about target advertisement:

FACEBOOK - https://www.facebook.com/business/ads/ad-targeting
TWITTER - https://twitter.com/en/privacy
GOOGLE - https://policies.google.com/privacy?hl=en
YOUTUBE - https://www.dhs.gov/youtube-privacy-policy-and-notice
PINTEREST - https://policy.pinterest.com/en/privacy-policy

Attic-ladders.com does not sell or rent your information for commercial gain as part of this targeted advertising. You may also request that Attic-ladders.com correct or delete any personal information that it has collected in connection with your use of this Site by contacting the email or office addresses listed below.


DO NOT TRACK

"Do Not Track” or ”DNT” is a concept that has been promoted by regulatory authorities in the United States, including the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. The company also will never sell or rent users’ Personal Information.

YOUR RIGHTS

You have the right to review and request changes to any Personal Information about you that is maintained by Attic-ladders.com as a result of your use of the Site. To request such change, please contact us at the email or office addresses listed below. Additionally, please note that your information will be transferred outside of the United States, including to Europe and Canada.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Where required by law, we will provide you notice of changes that impact your rights with respect to our use of information. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@attic-ladders.com
Based on 53 reviews
72%
(38)
15%
(8)
4%
(2)
2%
(1)
8%
(4)

Ladder quality was great, well made with quality
Parts.
Directions are hard to follow
With misleading pictures

Great Product

Great quality
Easy to install
Easy to use

Attic ladders

Finally was able to install one of the attics ladders Very happy with its performance looks and install instructions five stars

Pay attention to the arrow

Although 3 items are shown in the add, the only one that will be shipped is the one item pointed to by the arrow. I wanted all the pieces shown but didn't get the one I needed.

You are Great!

Thank you!

worked well!

Came quickly and worked well!

Good stairs

Stairs are sturdy and attractive. The tread is somewhat narrow. If you’re big you need to be careful but there is a railing to hold on to which is nice. Overall would recommend.

wooden attic ladder

The ladder arrived sooner than I thought, I had already roughed in the opening . It was a very easy install and it looks great, now the electrical in the overhead is accessible

Great Wooden Rod with Plastic Clip

Thank you for the great Wooden Rod with Plastic Clip from Attic-Ladders.com. You are the best,. Yay!

Horrible Service

"I contacted customer service and never received a call back. After receiving an email from them, I replied asking for a call, but they never followed up. Very disappointing customer service."

Perfect fit

Fast shipping, great product and accurate dimensions

Great, quality equipment

Very happy. Easy install.

N
Handrail - 22 in.
Norma Parfitt
Hand rail

Works perfectly with the attic ladder for extra climbing support

T
Mini Polar - Metal-Wooden Extra Insulated Attic Ladder - 35.5 in. x 19.5 in. - Up to 8.69 feet
Tyler Mangan
Sturdy AF

Incredible ladder. My friend who installed it for me thought so highly of it he is going to get one for his house.

Like custom made

This ladder is exactly what we needed to reach our attic without disturbing the console underneath. The quality is top notch with the wooden steps and the ease of pulling it up and down. We ordered the red handrail for extra support. Only question…why is the latch plastic instead of metal?

Nice ladder

Nice ladder, works well. Instructions were good. Was missing one bolt that I needed to go to the hardware store for,but other than that, perfect.

Accurate title

Ladder was easy to install. Only issue we had was setting spring weight. The instructions were not clear on which one to set.

Was what I needed and worked out well

Very nice

Very nice attic steps. No instructions came with it or that could be found on the website. Finally found a video.

Attic ladders and parts

Great products and service!

Fit Great and has great features

We needed a longer attic ladder length to fit in a shorter space due to prefabbed trusses. The L-ALLE Wooden Attic Ladder worked perfect. Thanks

Ladder purchase

My ladder came in with the plastic cut open and parts missing.

Attic stairs

The ladders are made of good quality materials, the shipping was really fast. I need a few more sets of ladders and I will definitely be buying more from this company.