Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”). Through your use of the Site, you agree that you have read, understand and agree to the collection, use and disclosure of your information consistent with the terms of this policy. The use of this Site is intended to be geographically limited to the United States and Canada.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information from you, including metadata relating to your use of the Site from your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

"Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. We use Cookies to help authenticate users and prevent fraudulent use of user accounts. Access to and use of Cookies is necessary to provide you services through the Site. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. We use log files associated with your use of the Site for analysis, security monitoring, improving system performance and marketing purposes.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Use of web beacons, tags and pixels permit us to count users who visit pages of the Site, open emails as a result of your use of the Site and monitor other usage of the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, phone number). We refer to this information as “Order Information.” Order history information is also stored.

“Personal Information” as referenced in this Privacy Policy, refers to both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Information related to the execution of orders may be processed by applications and software that Attic-ladders.com use to create and execute the order, including those owned or operated by third parties.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

The information we collect may be processed in order to optimize the displayed advertising content.

SHARING YOUR PERSONAL INFORMATION

We share the information collected through your use of the Site with third parties for a variety of purposes. Your consent to this Privacy Policy followed by your submission of such information through your use of the Site represents your agreement to all transfers to third parties described below.

Analytics

We share your Personal Information with third parties to help us use your Personal Information, as described above. Such third parties include:

Data Storage Service Provider, Payment Processor, Sales and Marketing Tool, eCommerce, Finance and Accounting Tool

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

Legal and Regulatory Compliance

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Attic-ladders.com may disclose Your Personal Information in the good faith belief that such action is reasonably necessary to:
Comply with a legal obligation
Protect and defend the rights or property of Attic-ladders.com
Prevent or investigate possible wrongdoing in connection with the Site
Protect the personal safety of Users of the Site or the public
Protect against legal liability

Advertisers

Finally, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


Find out more about target advertisement:

FACEBOOK - https://www.facebook.com/business/ads/ad-targeting
TWITTER - https://twitter.com/en/privacy
GOOGLE - https://policies.google.com/privacy?hl=en
YOUTUBE - https://www.dhs.gov/youtube-privacy-policy-and-notice
PINTEREST - https://policy.pinterest.com/en/privacy-policy

Attic-ladders.com does not sell or rent your information for commercial gain as part of this targeted advertising. You may also request that Attic-ladders.com correct or delete any personal information that it has collected in connection with your use of this Site by contacting the email or office addresses listed below.


DO NOT TRACK

"Do Not Track” or ”DNT” is a concept that has been promoted by regulatory authorities in the United States, including the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. The company also will never sell or rent users’ Personal Information.

YOUR RIGHTS

You have the right to review and request changes to any Personal Information about you that is maintained by Attic-ladders.com as a result of your use of the Site. To request such change, please contact us at the email or office addresses listed below. Additionally, please note that your information will be transferred outside of the United States, including to Europe and Canada.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Where required by law, we will provide you notice of changes that impact your rights with respect to our use of information. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@attic-ladders.com
Based on 21 reviews
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Pretty easy install

Basically followed the guide. I attached the outside blocks the the ladder box, then framed the opening to the overall size. The ladder box dropped in place perfectly. Only problem came after reinstalling the stairs. With the stairs mounted in the topmost hole then wouldn’t clear the box frame so I dropped them down to the middle point and all is well.they are a bit long so some trimming to the bottom section is in order. Overall very pleased.

Good quality ladder that was easy to install by myself. Easy to open and close and feels very stable when deployed. Works great, would recommend! 👍

P
Stallux Termo - Metal-Wooden Basic Insulated Attic Ladder - 43 in. x 27.5 in. - Up to 9.18 feet
Peter MacArthur
Solid ladder

I haven’t installed it yet, but the ladder looks very solid and well made.

Finne

Great ladder for small opening. Easy to install.

IMPRESSED WITH PRODUCT

FIRST TIME INSTALLING THIS PRODUCT FOR A CUSTOMER. LADDER IS WELL BUILT AND MUCH NICER THAN PRODUCTS I HAVE USED IN THE PAST. WILL DEFINITELY PURCHASE AGAIN FOR NEXT ATTIC LADDER JOB.

Received replacement ladder with all parts and full instructions

We waited for contractor to return an install it and it works perfectly now. Customer service is excellent. Thank you

B
COMP - Extension Step
Brett Cochran

It didn't say the width of it and yours is 2 inches narrower

Great product!

The box & ladder are really great. I don't understand why these pre-made ladders don't have an easier way to extend or shorten the ceiling height ...but, hey, I'll figure-out something or bring it down on a sturdy wood box. But, if it works for your height, its a great product.

East install.

Very easy install. Directions were clear and easy to follow. By myself I had it installed in less that an 2 hours.

Thank you for 5 *! We are glad that another person successfully installed the attic stairs!

Ladder Install

Great ladder....a little stiff in terms of opening and closing, but very well built otherwise!

Thank you for your feedback. It is important to us that the ladder is safe and easy to use. Can you take a picture of your installed ladder? Congratulations on installing our attic ladder and we hope you'll be back soon.

Super Cool Ladder for Tight Spaces

We installed this pull down ladder in a closet with limited floor space clearance. The ladder projects out substantially when pulling down, but the footprint is very efficient once fully deployed - and it's super sturdy and light! Cool design, and way better than the old wooden folding ladders.

It's great that you managed to install it in such a small room. This attic ladder model is very neat and really inconspicuous. But that's what folding ladders to the attic are all about - minimum space, maximum benefits :) Thank you for the technical drawing!

G
Mini Termo -35.5 in. x 23.5 in. Steel Basic Insulated Attic Ladder - Up to 8.69 feet
Gerald Mailly
Very Nice Product

Fast delivery and easy installation. It is a very well built set of attic stairs. Highly reccomend.

We're so happy to read it :) Thanks for your review. And of course, we invite you to visit us again online in our store! Enjoy your attic ladder and free space!

Nice quality ladder

I was very impressed with how easy this ladder was to put up! It was the only option I could find in the size I needed, so I grabbed it and hoped for the best. It seems to be nice quality, and I love how smooth the steps are- No splinters here! The one thing I would change(if it can even be changed) is how the ladder folds up. The attic ladders I have seen in the past folded up each section opposite of each other, like this: / \ /. This one does not do that. It does something more like this: / \ \ / \. It is a little awkward when you are trying to fold it up, but as I said, maybe that's the only way it would work, because it is so long. Anyway, very happy with the ladder otherwise, and I definitely recommend it!

Thank you for such an extensive review and for the photo. We are sure that our ladder is in good hands. Well installed staircase, congrats!

Btw, nice car!

Pretty good ladder

The ladder itself is very nice. The instructions for the installation of the ladder needs some work. The latch system has to be taken apart to install the twist ring but the instructions didn’t say that in any way.

Thank you for the information and your opinion. We'll take into account your comments regarding the latch system to make this aspect easier for buyers. We encourage you to follow our blog, where you will find issues related to the use of attic ladders :)

A
Mini Termo -35.5 in. x 23.5 in. Steel Basic Insulated Attic Ladder - Up to 8.69 feet
AL JAYMAND
Perfect Attic ladder

It fits very nicely in a tight space. I use it every day and it's perfect.

Thanks :) We're glad to read your review. Have a nice day :)

V
Mini Termo - Metal-Wooden Basic Insulated Attic Ladder - 35.5 in. x 27.5 in. - Up to 8.69 feet
Vilma Aguilar

Mini Termo - Metal-Wooden Basic Insulated Attic Ladder - 35.5 in. x 27.5 in. - Up to 8.69 feet

Thank you rof rating us. Have a happy shopping in the future

J
Stallux Termo - Metal-Wooden Basic Insulated Attic Ladder - 43 in. x 27.5 in. - Up to 9.18 feet
James Edelman
Great ladder, very sturdy,

A high quality unit, easy to install, very sturdy. A good value

We try our best. We are glad that you appreciated the quality of our attic ladders. Recommendations please ;)

Best Attic Ladder in the world

Thes are by far the highest quality and classiest attic steps on the planet. Wish I had found this brand sooner! Worth every penny!!!

We are very pleased that our ladder gave you a lot of satisfaction. Your opinion is very encouraging for us.

We wish you further successful shopping ;)

Fine finished product

Smooth finish , great product for the price . Installation instructi o n are clear and simple. ILL BUY More !!

We are very glad that you are satisfied. Satisfaction with shopping is the most important ;) May this attic ladder serve you for maaany years!

I returned it. Wrong size

Thank you for rating ;) We hope you will return to shop with us in the future

J
GLOB Wooden Attic Ladder 51" x 21.5" - Up to 9.18 feet
Justin Taylor
Solid attic door

Install was as expected. No real complaints. It’s an insulated attic door at a reasonable price. Shipping was quick and packaging was great.

Thank you for your opinion, we are very pleased when we know that our ladders are in good hands :) We wish you equally successful shopping in the future!