FREE STANDARD SHIPPING
We offer FREE STANDARD SHIPPING on attic ladder orders within the contiguous United States, unless otherwise stated on the product page or at checkout.
Free Standard Shipping typically has an estimated transit time of 3–5 business days after the order has been processed and shipped.
Free Standard Shipping applies only to standard/economy shipping. Expedited shipping services are not included and are available at an additional charge when offered at checkout.
Available shipping methods, estimated delivery times, and applicable charges are displayed at checkout before payment is completed.
Additional shipping charges or restrictions may apply to certain remote locations, special delivery requirements, or destinations outside our standard delivery area. Any applicable charges will be displayed at checkout or communicated before shipment whenever possible.
Order Processing
In-stock orders are typically processed within 2–5 business days.
Products that are not currently in stock may require approximately 3–5 weeks for processing and availability. Estimated lead times are subject to change based on inventory and manufacturer availability.
If you would like to confirm current availability before placing your order, please contact us at sales@attic-ladders.com or (630) 233-4514.
Orders are generally not processed, shipped, or delivered on weekends or major holidays.
During periods of high order volume or circumstances outside our control, processing or transit times may be longer. If we become aware of a significant delay affecting your order, we will make reasonable efforts to contact you.
Expedited Shipping
Expedited shipping options may be available for certain orders and destinations at checkout.
Expedited shipping is not included in Free Standard Shipping and is available at an additional charge.
Available expedited services may include UPS Next Day Air®, UPS Next Day Air Saver®, UPS Next Day Air® Early, or other expedited carrier services.
Please note that expedited shipping refers to the carrier's transit service after the order has been processed and shipped. Selecting an expedited shipping option does not necessarily eliminate applicable order processing time.
Expedited delivery estimates are provided by the carrier and are subject to carrier terms, availability, weather, holidays, and other circumstances outside our control.
Shipping & Delivery
Shipping methods vary depending on the product's size, weight, destination, and other delivery requirements.
Orders may be shipped using UPS, FedEx, USPS, freight carriers, or other delivery providers, depending on the shipment.
Delivery estimates are provided for convenience and are not guaranteed. Weather, carrier delays, holidays, delivery location, and other circumstances outside our control may affect delivery times.
Shipment Confirmation & Tracking
Once your order has shipped, you will receive a shipment confirmation when tracking information is available.
Please allow up to 24 hours for tracking information to become active after the carrier receives the shipment.
For certain freight shipments, tracking or delivery coordination may be handled directly by the carrier.
Freight Deliveries
Due to their size and weight, certain attic ladders may be shipped by freight carrier.
For freight deliveries, the carrier may contact you to coordinate delivery. Please make sure the telephone number provided with your order is accurate and that you are available to receive delivery when required.
Delivery services and requirements may vary by carrier and destination.
Inspect Your Delivery
Please inspect your shipment as soon as it arrives.
Before discarding the packaging, check the shipment for visible damage and verify that the product and components appear to be in acceptable condition.
If your shipment arrives damaged:
- Take clear photographs of the packaging and product.
- Keep all original packaging materials.
- Note visible damage with the carrier when possible.
- Contact Attic Ladders promptly with your order number and photographs.
Please do not install a product that appears to have been damaged during shipping before contacting us.
Incorrect or Missing Items
If you receive an incorrect product or believe components are missing, please contact us promptly at sales@attic-ladders.com.
Include your order number and photographs when applicable so we can review the issue.
Customs, Duties & Taxes
For orders shipped to destinations where customs duties, import taxes, tariffs, brokerage fees, or similar charges apply, these charges are generally the responsibility of the customer unless otherwise stated.
Attic Ladders is not responsible for delays caused by customs processing or other government authorities.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.
Please review your shipping information carefully before submitting your order.
If you discover an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
Contact Us
If you have questions regarding shipping, delivery, or the status of your order, please contact us:
LUXAHAUS, LLC d/b/a ATTIC LADDERS
1601 Tonne Rd
Elk Grove Village, IL 60007
United States
Phone: (630) 233-4514
Email: sales@attic-ladders.com
Customer Support Hours: Monday–Friday, 7:00 AM–4:00 PM
