At Attic-Ladders.com, operated by LUXAHAUS, LLC d/b/a ATTIC LADDERS, we want our customers to carefully select the correct product before placing an order.
Because attic ladders are size-specific products, please verify your rough opening dimensions, ceiling height, product dimensions, and specifications before purchasing.
This Return & Refund Policy applies to purchases made through Attic-Ladders.com.
1. 30-DAY RETURN POLICY
Regular-priced items that meet the eligibility requirements below may be returned within 30 days from the date of delivery.
If more than 30 days have passed since delivery, we are unable to accept a standard return or exchange.
Sale, promotional, reduced-price, clearance, and discounted items are FINAL SALE and are not eligible for return, refund, or exchange as described in Section 4 below.
2. RETURN ELIGIBILITY
To qualify for a return, all of the following conditions must be met:
- The item must have been purchased at the regular price and must not be a Final Sale item.
- The return request must be made within 30 days of delivery.
- The product must be unused and uninstalled.
- The product must be in new and resalable condition.
- The product must be returned in its original packaging.
- The product must not have been cut, altered, modified, assembled, installed, or damaged.
- All original parts, components, accessories, manuals, and other materials must be included.
- Proof of purchase or a valid Attic-Ladders.com order number is required.
Products showing signs of installation or use, including holes, screw marks, modifications, scratches, missing components, damage, or other permanent signs of use, are not eligible for return.
Attic Ladders reserves the right to inspect returned merchandise before approving a refund.
3. NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged:
- Products that have been installed or used;
- Products that have been cut, altered, drilled, modified, or customized;
- Products that have been damaged after delivery;
- Products that are no longer in new and resalable condition;
- Products returned without their original packaging;
- Products with missing parts, components, accessories, or materials;
- Sale items;
- Discounted items;
- Promotional items;
- Clearance items; and
- Products otherwise designated as FINAL SALE.
Please verify all product specifications before ordering.
4. SALE & FINAL SALE ITEMS
ALL SALE AND DISCOUNTED ITEMS ARE FINAL SALE.
Any product purchased at a sale, promotional, reduced, clearance, or discounted price is considered FINAL SALE and is NOT eligible for return, refund, or exchange.
This includes, but is not limited to:
- Products purchased from our Sale collection;
- Products displaying a reduced or sale price;
- Clearance products; and
- Products purchased using a promotional discount when the applicable promotion designates the purchase as Final Sale.
FINAL SALE — NO RETURNS. NO EXCHANGES. NO REFUNDS.
Final Sale restrictions do not limit any rights or remedies that cannot legally be excluded under applicable law.
They also do not prevent you from contacting us regarding an incorrect item, verified product defect, or product damaged during shipping. Such claims will be reviewed separately in accordance with this Policy.
Please carefully verify your rough opening size, ceiling height, product dimensions, and product specifications before purchasing a Final Sale item.
By completing a purchase of an item identified as Sale or Final Sale, you acknowledge that the item is being sold as FINAL SALE and is not eligible for return, refund, or exchange, subject to applicable law.
5. HOW TO REQUEST A RETURN
Before shipping any product back to us, please contact Attic Ladders at:
Please provide:
- Your order number;
- Your name and contact information;
- The product you wish to return;
- The reason for the return; and
- Photographs of the product and packaging if requested.
Do not ship a return to us before receiving return instructions.
Unauthorized returns may be refused.
6. RESTOCKING FEE
Approved customer returns are subject to a 15% restocking fee.
The restocking fee will be deducted from the amount of the approved refund.
Additional deductions may apply if permitted by this Policy and applicable law.
7. RETURN SHIPPING
Customers are responsible for the cost of return shipping for standard customer-initiated returns.
Return shipping costs are non-refundable unless the return results from an error by Attic Ladders or another circumstance for which Attic Ladders agrees to cover the return shipping cost.
Customers are responsible for properly packaging returned merchandise to help prevent damage during return transportation.
We strongly recommend using an appropriate shipping service that provides tracking and adequate protection for the shipment.
Attic ladders can be large and heavy products. Please follow the return shipping instructions provided by our team.
8. REFUNDS
Once an authorized return has been received and inspected, we will notify you whether the refund has been approved or rejected.
If approved, the applicable refund will generally be issued to the original method of payment.
Applicable deductions, including the 15% restocking fee and any authorized return shipping charges, will be deducted from the refund.
After a refund has been issued by us, additional processing time may be required by your bank, credit card issuer, or payment provider before the funds appear in your account.
We are not responsible for processing delays caused by financial institutions or payment providers.
9. PROMOTIONAL OR COMPLIMENTARY PRODUCTS
If a complimentary, free, or reduced-price product was included with an eligible purchase as part of a promotion, we may require the promotional product to be returned together with the original merchandise before issuing a full applicable refund.
If the promotional product is not returned, its applicable value may be deducted from the refund where permitted.
10. SHIPPING DAMAGE
Please inspect your shipment immediately upon delivery.
If your product appears to have been damaged during shipping, please contact Attic Ladders as soon as possible and no later than 7 days after delivery so that we can review the issue and, where applicable, submit a shipping claim.
If shipping damage is discovered:
- Keep the product;
- Keep all original packaging and shipping materials;
- Take clear photographs of the exterior packaging;
- Take clear photographs of the damaged area of the product;
- Note visible damage with the delivery carrier when possible; and
- Contact us at sales@attic-ladders.com with your order number and photographs.
Do not install a product that appears to have been damaged during shipping before contacting us.
Installing, modifying, or disposing of a damaged product or its packaging before we have an opportunity to review the claim may affect our ability to process the shipping damage claim.
After reviewing an eligible shipping damage claim, available remedies may include replacement of the affected product or a refund, as appropriate.
11. DEFECTIVE PRODUCTS
If you believe you received a defective product, please contact us promptly at sales@attic-ladders.com.
Provide your order number, a description of the issue, and photographs or other information reasonably necessary for us to review the claim.
Please do not install, modify, repair, or dispose of a product that you believe is defective before contacting us unless necessary for safety.
Verified defects will be handled in accordance with applicable warranty terms, this Policy, and applicable law.
12. INCORRECT OR MISSING ITEMS
If you receive an incorrect product or believe that parts or components are missing from your shipment, please contact us promptly.
Please provide:
- Your order number;
- A description of the issue;
- Photographs of the product;
- Photographs of product labels when applicable; and
- Photographs of the packaging when applicable.
We will review the issue and provide further instructions.
13. EXCHANGES
We do not process direct product exchanges.
For an eligible regular-priced product, the original item must first be returned in accordance with this Return & Refund Policy. A different product or size must be purchased through a separate new order.
Final Sale items cannot be exchanged.
Because attic ladder requirements vary by model and size, please carefully verify your rough opening dimensions and ceiling height before placing your order.
If you are unsure which size or model you need, contact us before purchasing.
14. ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee that an order can be canceled once processing, preparation, fulfillment, or shipping has begun.
An order that has already shipped cannot be canceled and, if otherwise eligible, must be handled according to the applicable return provisions of this Policy.
Final Sale restrictions continue to apply to Sale and discounted products.
15. RETURN ADDRESS
Do not ship merchandise to us without first contacting Attic Ladders and receiving return instructions.
Unless otherwise instructed by our team, authorized returns should be directed to:
LUXAHAUS, LLC d/b/a ATTIC LADDERS
1601 Tonne Rd
Elk Grove Village, IL 60007
United States
The return address or shipping procedure may vary depending on the product and circumstances of the return. Always follow the return instructions provided by Attic Ladders.
16. CONTACT US
If you have questions regarding a return, refund, damaged shipment, incorrect item, or this Return & Refund Policy, please contact us:
LUXAHAUS, LLC d/b/a ATTIC LADDERS
Attic-Ladders.com
1601 Tonne Rd
Elk Grove Village, IL 60007
United States
Email: sales@attic-ladders.com
Phone: (630) 233-4514
Customer Support Hours: Monday–Friday, 7:00 AM–4:00 PM
