Refund & Returns

Our policy allows for returns of items purchased through the website for up to 30 days from the date of delivery.

If 30 days have gone by since the delivery of the purchased items, Attic-ladders.com cannot offer you a refund or exchange.

  1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  2. The customer has the right to return the goods within 30 days of receiving the ordered product without giving any explanation.
  3. Online returns can only be accepted upon presentation of the purchase confirmation (the product should be shipped with the original receipt).


This policy does not apply to the following, non-returnable items:

  1. Stock items that are cut, altered, or damaged;
  2. Stock items that are not suitable for sale as a new product;
  3. Stock items that are removed from their original packaging;


Attic-ladders.com, in its sole discretion, may extend the time for refund or exchange as the result of extenuating circumstances.

I. REFUNDS

The refund of the payment will be made using the same method of payment as used by the customer.

If the refund is approved, then the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

In special situations, Attic-ladders.com reserves the right to choose the method of reimbursement (there is no additional cost for a customer in case of choosing a different refund method).

If another product was added to the order for free or at a reduced price (as part of special offers), no refund will be issued until the product is returned to Attic-ladders.com together with the returned merchandise.

The returned product cannot have any permanent traces of use, meaning that it will be delivered in a condition suitable for sale as a new product.

Returned stocked material must be in new condition and original packaging; any sign of use, installation and/or customization (holes, screws, etc.) may result in rejection of a refund.


Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Discounted items cannot be returned or exchanged.

 

II. REFUND ON DAMAGED ITEMS DUE TO SHIPPING

Shipping Damages to be reported no later than 7 days after the order receipt in order to submit a successful shipping claim. Please keep the original packaging and material. Successful Shipping Claim takes on average 3 business days and allows for product replacement free of charge or refund.

III. REFUND ON CUSTOMER RETURNS

15% restock fee will be applied towards the returned goods- Customer is responsible for shipping lebel.

IV. EXCHANGES

The exchange of goods is carried out by returning the given merchandise and placing another separate order.

When receiving the shipment, make sure that the product is not damaged. If damage is found, inform Attic-ladders.com within 48 hours about the damage. Send us an email at info@attic-ladders.com and report the situation - photos documenting the damage and description are required. If it is found justified, the product will be replaced with a new one and Attic-ladders.com shall have an opportunity to cure any non-conforming goods.

V. SHIPPING

To return your product, you should mail your product to: Attic-ladders.com, located at 1300 Jarvis Ave, Elk Grove Village, IL 60007.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Create and Print Shipping Labels

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Based on 43 reviews
74%
(32)
14%
(6)
5%
(2)
2%
(1)
5%
(2)
Perfect fit

Fast shipping, great product and accurate dimensions

Great, quality equipment

Very happy. Easy install.

Hand rail

Works perfectly with the attic ladder for extra climbing support

T
Mini Polar - Metal-Wooden Extra Insulated Attic Ladder - 35.5 in. x 19.5 in. - Up to 8.69 feet
Tyler Mangan
Sturdy AF

Incredible ladder. My friend who installed it for me thought so highly of it he is going to get one for his house.

Like custom made

This ladder is exactly what we needed to reach our attic without disturbing the console underneath. The quality is top notch with the wooden steps and the ease of pulling it up and down. We ordered the red handrail for extra support. Only question…why is the latch plastic instead of metal?

Nice ladder

Nice ladder, works well. Instructions were good. Was missing one bolt that I needed to go to the hardware store for,but other than that, perfect.

Accurate title

Ladder was easy to install. Only issue we had was setting spring weight. The instructions were not clear on which one to set.

Was what I needed and worked out well

Very nice

Very nice attic steps. No instructions came with it or that could be found on the website. Finally found a video.

Attic ladders and parts

Great products and service!

Fit Great and has great features

We needed a longer attic ladder length to fit in a shorter space due to prefabbed trusses. The L-ALLE Wooden Attic Ladder worked perfect. Thanks

Ladder purchase

My ladder came in with the plastic cut open and parts missing.

Attic stairs

The ladders are made of good quality materials, the shipping was really fast. I need a few more sets of ladders and I will definitely be buying more from this company.

Shorter than expected

Ladder says 14.5 reach but it was closer to 12. Shipping company they used was terrible. Additionally I submitted an inquiry before I ordered they didn’t respond.

Happy with the ladder.

Only problem I had was that I could never get anyone to answer the phone, I had a couple of questions before I ordered the ladder that I would of liked to talk to someone.

wrong size shipped

You sent 35.5 x 31.5, I ordered 35.5 x 23.5 please contact me for arrangements to send the size I need. [****] Rich Walls

Attic Bliss

Great and smartly constructed attic ladder. I really like the sealed door and latch. The sturdy aluminum ladder is top notch and the wooden box is well made and was easy to install. It fit well between the 24” on center roof trusses. Thanks for a great product.

UNI Metal-Wooden Attic Ladder 31.5" x 27.5"- Up to 8.5 feet

Pretty easy install

Basically followed the guide. I attached the outside blocks the the ladder box, then framed the opening to the overall size. The ladder box dropped in place perfectly. Only problem came after reinstalling the stairs. With the stairs mounted in the topmost hole then wouldn’t clear the box frame so I dropped them down to the middle point and all is well.they are a bit long so some trimming to the bottom section is in order. Overall very pleased.

C
Aluprofi Extra - Aluminum Attic Ladder - 47 in. x 23.5 in. - Up to 9.18 feet
Charles Lu

Good quality ladder that was easy to install by myself. Easy to open and close and feels very stable when deployed. Works great, would recommend! 👍

P
Stallux Termo - Metal-Wooden Basic Insulated Attic Ladder - 43 in. x 27.5 in. - Up to 9.18 feet
Peter MacArthur
Solid ladder

I haven’t installed it yet, but the ladder looks very solid and well made.

Finne

Great ladder for small opening. Easy to install.

IMPRESSED WITH PRODUCT

FIRST TIME INSTALLING THIS PRODUCT FOR A CUSTOMER. LADDER IS WELL BUILT AND MUCH NICER THAN PRODUCTS I HAVE USED IN THE PAST. WILL DEFINITELY PURCHASE AGAIN FOR NEXT ATTIC LADDER JOB.