Refund & Returns

Our policy allows for returns of items purchased through the website for up to 30 days from the date of delivery.

If 30 days have gone by since the delivery of the purchased items, Attic-ladders.com cannot offer you a refund or exchange.

  1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  2. The customer has the right to return the goods within 30 days of receiving the ordered product without giving any explanation.
  3. Online returns can only be accepted upon presentation of the purchase confirmation (the product should be shipped with the original receipt).


This policy does not apply to the following, non-returnable items:

  1. Stock items that are cut, altered, or damaged;
  2. Stock items that are not suitable for sale as a new product;
  3. Stock items that are removed from their original packaging;


Attic-ladders.com, in its sole discretion, may extend the time for refund or exchange as the result of extenuating circumstances.

I. REFUNDS

The refund of the payment will be made using the same method of payment as used by the customer.

If the refund is approved, then the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

In special situations, Attic-ladders.com reserves the right to choose the method of reimbursement (there is no additional cost for a customer in case of choosing a different refund method).

If another product was added to the order for free or at a reduced price (as part of special offers), no refund will be issued until the product is returned to Attic-ladders.com together with the returned merchandise.

The returned product cannot have any permanent traces of use, meaning that it will be delivered in a condition suitable for sale as a new product.

Returned stocked material must be in new condition and original packaging; any sign of use, installation and/or customization (holes, screws, etc.) may result in rejection of a refund.


Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Discounted items cannot be returned or exchanged.

 

II. REFUND ON DAMAGED ITEMS DUE TO SHIPPING

Shipping Damages to be reported no later than 7 days after the order receipt in order to submit a successful shipping claim. Please keep the original packaging and material. Successful Shipping Claim takes on average 3 business days and allows for product replacement free of charge or refund.

III. REFUND ON CUSTOMER RETURNS

15% restock fee will be applied towards the returned goods- Customer is responsible for shipping lebel.

IV. EXCHANGES

The exchange of goods is carried out by returning the given merchandise and placing another separate order.

When receiving the shipment, make sure that the product is not damaged. If damage is found, inform Attic-ladders.com within 48 hours about the damage. Send us an email at info@attic-ladders.com and report the situation - photos documenting the damage and description are required. If it is found justified, the product will be replaced with a new one and Attic-ladders.com shall have an opportunity to cure any non-conforming goods.

V. SHIPPING

To return your product, you should mail your product to: Attic-ladders.com, located at 1300 Jarvis Ave, Elk Grove Village, IL 60007.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Create and Print Shipping Labels

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Based on 21 reviews
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Pretty easy install

Basically followed the guide. I attached the outside blocks the the ladder box, then framed the opening to the overall size. The ladder box dropped in place perfectly. Only problem came after reinstalling the stairs. With the stairs mounted in the topmost hole then wouldn’t clear the box frame so I dropped them down to the middle point and all is well.they are a bit long so some trimming to the bottom section is in order. Overall very pleased.

Good quality ladder that was easy to install by myself. Easy to open and close and feels very stable when deployed. Works great, would recommend! 👍

P
Stallux Termo - Metal-Wooden Basic Insulated Attic Ladder - 43 in. x 27.5 in. - Up to 9.18 feet
Peter MacArthur
Solid ladder

I haven’t installed it yet, but the ladder looks very solid and well made.

Finne

Great ladder for small opening. Easy to install.

IMPRESSED WITH PRODUCT

FIRST TIME INSTALLING THIS PRODUCT FOR A CUSTOMER. LADDER IS WELL BUILT AND MUCH NICER THAN PRODUCTS I HAVE USED IN THE PAST. WILL DEFINITELY PURCHASE AGAIN FOR NEXT ATTIC LADDER JOB.

Received replacement ladder with all parts and full instructions

We waited for contractor to return an install it and it works perfectly now. Customer service is excellent. Thank you

B
COMP - Extension Step
Brett Cochran

It didn't say the width of it and yours is 2 inches narrower

Great product!

The box & ladder are really great. I don't understand why these pre-made ladders don't have an easier way to extend or shorten the ceiling height ...but, hey, I'll figure-out something or bring it down on a sturdy wood box. But, if it works for your height, its a great product.

East install.

Very easy install. Directions were clear and easy to follow. By myself I had it installed in less that an 2 hours.

Thank you for 5 *! We are glad that another person successfully installed the attic stairs!

Ladder Install

Great ladder....a little stiff in terms of opening and closing, but very well built otherwise!

Thank you for your feedback. It is important to us that the ladder is safe and easy to use. Can you take a picture of your installed ladder? Congratulations on installing our attic ladder and we hope you'll be back soon.

Super Cool Ladder for Tight Spaces

We installed this pull down ladder in a closet with limited floor space clearance. The ladder projects out substantially when pulling down, but the footprint is very efficient once fully deployed - and it's super sturdy and light! Cool design, and way better than the old wooden folding ladders.

It's great that you managed to install it in such a small room. This attic ladder model is very neat and really inconspicuous. But that's what folding ladders to the attic are all about - minimum space, maximum benefits :) Thank you for the technical drawing!

G
Mini Termo -35.5 in. x 23.5 in. Steel Basic Insulated Attic Ladder - Up to 8.69 feet
Gerald Mailly
Very Nice Product

Fast delivery and easy installation. It is a very well built set of attic stairs. Highly reccomend.

We're so happy to read it :) Thanks for your review. And of course, we invite you to visit us again online in our store! Enjoy your attic ladder and free space!

Nice quality ladder

I was very impressed with how easy this ladder was to put up! It was the only option I could find in the size I needed, so I grabbed it and hoped for the best. It seems to be nice quality, and I love how smooth the steps are- No splinters here! The one thing I would change(if it can even be changed) is how the ladder folds up. The attic ladders I have seen in the past folded up each section opposite of each other, like this: / \ /. This one does not do that. It does something more like this: / \ \ / \. It is a little awkward when you are trying to fold it up, but as I said, maybe that's the only way it would work, because it is so long. Anyway, very happy with the ladder otherwise, and I definitely recommend it!

Thank you for such an extensive review and for the photo. We are sure that our ladder is in good hands. Well installed staircase, congrats!

Btw, nice car!

Pretty good ladder

The ladder itself is very nice. The instructions for the installation of the ladder needs some work. The latch system has to be taken apart to install the twist ring but the instructions didn’t say that in any way.

Thank you for the information and your opinion. We'll take into account your comments regarding the latch system to make this aspect easier for buyers. We encourage you to follow our blog, where you will find issues related to the use of attic ladders :)

A
Mini Termo -35.5 in. x 23.5 in. Steel Basic Insulated Attic Ladder - Up to 8.69 feet
AL JAYMAND
Perfect Attic ladder

It fits very nicely in a tight space. I use it every day and it's perfect.

Thanks :) We're glad to read your review. Have a nice day :)

V
Mini Termo - Metal-Wooden Basic Insulated Attic Ladder - 35.5 in. x 27.5 in. - Up to 8.69 feet
Vilma Aguilar

Mini Termo - Metal-Wooden Basic Insulated Attic Ladder - 35.5 in. x 27.5 in. - Up to 8.69 feet

Thank you rof rating us. Have a happy shopping in the future

J
Stallux Termo - Metal-Wooden Basic Insulated Attic Ladder - 43 in. x 27.5 in. - Up to 9.18 feet
James Edelman
Great ladder, very sturdy,

A high quality unit, easy to install, very sturdy. A good value

We try our best. We are glad that you appreciated the quality of our attic ladders. Recommendations please ;)

Best Attic Ladder in the world

Thes are by far the highest quality and classiest attic steps on the planet. Wish I had found this brand sooner! Worth every penny!!!

We are very pleased that our ladder gave you a lot of satisfaction. Your opinion is very encouraging for us.

We wish you further successful shopping ;)

Fine finished product

Smooth finish , great product for the price . Installation instructi o n are clear and simple. ILL BUY More !!

We are very glad that you are satisfied. Satisfaction with shopping is the most important ;) May this attic ladder serve you for maaany years!

I returned it. Wrong size

Thank you for rating ;) We hope you will return to shop with us in the future

J
GLOB Wooden Attic Ladder 51" x 21.5" - Up to 9.18 feet
Justin Taylor
Solid attic door

Install was as expected. No real complaints. It’s an insulated attic door at a reasonable price. Shipping was quick and packaging was great.

Thank you for your opinion, we are very pleased when we know that our ladders are in good hands :) We wish you equally successful shopping in the future!